We are sorry that our products did not bring you a good shopping experience

At [dronecn], customer satisfaction is our top priority. We sincerely apologize for any inconvenience you may have experienced. Our team is here to help resolve your concerns as quickly as possible.

Return Policy
Return Period: You may return most new, unopened items within 30 days of receiving your merchandise for a full refund.
Return Shipping: If the return is due to a manufacturing defect or a shipping error (e.g., you received the wrong item or it was defective), we will pay for the return shipping and provide you with a free replacement.
Handling of Opened Items:
If the item has been opened but not activated, a 50% restocking fee will be charged.
If the item has been opened and activated, a 70% restocking fee will be charged.
Non-returnable: If the item is damaged for any reason within 30 days, we will not be able to accept the return or refund request.

After-sales process

Fill in the form: Please click on the after-sales service form and provide your order number and details of the returned goods.

Customer service response:

Our customer service team will respond to your request within 24 hours and provide you with return instructions.

Refund time:

After you hand over the package to the logistics company, the refund will usually be completed within the following time:

The time we receive the return package: 10-20 working days.

The time we process the return: 3-5 working days.

The time it takes for the bank to process the refund request: 5-10 working days.

In some cases, the refund time may be faster.

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