Shipping Policy

Shipment Schedule

We strive to process and ship your order as quickly as possible. Typically, orders are shipped within 48 hours of being placed. Once your package has been dispatched, we will promptly provide you with a tracking number so you can monitor the status of your shipment in real time.

Shipping Times by Warehouse

  • EU In-Stock Items (Free Shipping)
    Delivery Time: 5-7 business days to most destinations after the goods have been confirmed at the warehouse.
  • US In-Stock Items (Free Shipping)
    Delivery Time: 5-7 business days to most destinations after the goods have been confirmed at the warehouse.
  • Other Warehouses
    Delivery Time: 10–20 business days depending on your location.

Important Notes

  • Factors Influencing Delivery Time: Delivery times may vary due to factors outside our control, including customs processing, local weather conditions, or transportation delays. We are continuously working to improve and minimize these potential delays.
  • Customs Duties: For certain countries, customs duties or import taxes may apply. These charges are the responsibility of the customer.

Transaction Fee

We are proud to offer free shipping for most in-stock items. No additional transaction fees will be applied unless explicitly stated during checkout.

Need Assistance?

If you have any questions or concerns about your shipment, please feel free to contact us:

Email: bestdronecn@gmail.com

We aim to respond promptly and provide the best possible support.

*Notes:
– The shipping time and delivery time may be postponed for risk orders. Risk orders will be shipped after we get the confirmation from customers.
 
– Delivery time may vary during public holidays or busy seasons like Black Friday and Christmas.

 

FAQ:

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
 
How long does the dispatch take?

The goods are dispatched within 48h after your order reaches us. Shipping times may vary during public holidays or busy seasons like Black Friday and Christmas.

Can I change the delivery address of my package after it has been shipped out?
 
Unfortunately, we cannot change the shipment once the product is in route.What do I need to do when I receive a different product than what I ordered?Please contact customer support at info@potensic.com.

What do I need to do if my package is lost?
 
We ask that you please try to resolve any issue with the carrier directly. If all else fails, please contact our support team directly for assistance at huangjie1982093@gmail.com.